Frequently asked questions
Plans, payments, coverage and scheduling, answered clearly.
You choose a plan and any add-ons, and we clean your bins on a schedule that follows your local collection cycle. Your subscription is a 12 month minimum term paid in 12 monthly payments in advance.
Our residential service is based in Yate (BS37) and covers the surrounding South Gloucestershire area, including Chipping Sodbury, Coalpit Heath, Frampton Cotterell, Thornbury and the GL12 villages. Commercial services are available across all BS and GL postcode areas. If your postcode is not covered yet, join the TopBinz waitlist and we will let you know as soon as we reach your area.
No. As long as your bins are accessible after they have been emptied, we can clean them without you being there. Just make sure any gates are unlocked and the bins are left at the agreed collection point.
Subscriptions are paid monthly in advance by card through our payment provider, Stripe. One-off cleans are paid in full upfront when you book. Your card details never touch our website. Stripe handles all payment data securely.
Subscriptions run for a 12 month minimum term, paid in 12 monthly instalments. The monthly payment is for the annual service rather than a charge for one individual clean. After the first 12 months, the plan continues on a monthly rolling basis and you can cancel at any time.
Yes. As a consumer you normally have a 14 day cooling-off right when you sign up online. If you ask us to start the service within that period and then cancel, you may be charged for the service already supplied. Full details are in our terms and conditions.
We plan our visits around the council collection cycle, but we do not control council collections. If your bin has not been emptied and this prevents a clean, we will rearrange or provide another reasonable solution where we can.
Yes. We clean commercial bins including larger 660L and 1100L bins, bin stores and waste areas, and we offer recurring Commercial Care agreements for larger sites. Commercial pricing is by quotation. Request a quote and we will arrange a site assessment.
Access instructions such as gate codes are stored as private notes that only our office and your assigned driver can see. They are never shown publicly on the website.
Contact us at hello@topbinzcleaning.co.uk and our office will update your subscription, bin details or contact information for you.
Still have a question? Contact us.