Residential Cleaning Terms and Conditions

Subscriptions paid monthly in advance. One-off cleans paid upfront.
Version date: 21 August 2026

TopBinz Cleaning Services Limited
Company number 17384381
Registered office: Suite B, Blackdown House, Blackbrook Park Avenue, Taunton, Somerset, United Kingdom, TA1 2PX

Key subscription summary

IMPORTANT - PAID MONTHLY: The subscription is a 12 month minimum-term service agreement paid in 12 monthly payments in advance. The monthly payment is an instalment for the ongoing annual service and is not a separate price for one individual clean. The amount due each month does not change simply because a particular calendar month contains more or fewer scheduled cleans.

ONE-OFF CLEANING - PAID UPFRONT: A standard one-off wheelie-bin clean is £19.99 and is paid in full at the time of booking. An additional 140L wheelie bin on the same visit is +£10.00, an additional 240L wheelie bin is +£12.50, and an additional food caddy or recycling container is +£5.00. A one-off clean is not a subscription and has no recurring monthly payment.

These Terms apply to residential consumers purchasing subscription services or one-off cleaning services from TopBinz Cleaning Services Limited (“TopBinz”, “we”, “us” or “our”). Please read them carefully before placing an order. Nothing in these Terms affects your statutory consumer rights.

1. The service

TopBinz provides scheduled residential cleaning of wheelie bins and, where included in the selected plan, food caddies and recycling containers.

Our standard residential cleaning cycle is approximately every three weeks and is normally arranged around the relevant local authority waste collection cycle. This is expected to provide approximately 17 scheduled cleaning visits during a 12 month period, but the precise number and dates can vary because of local authority collection calendars, bank holidays, route changes, weather and other operational circumstances.

We do not guarantee a clean on a particular calendar date unless we expressly confirm that date. We will use reasonable care and skill in providing the service.

2. Subscription plans and prices

Unless a different price is clearly displayed and agreed before checkout, the standard residential subscription prices are as follows.

Any consumer price displayed at checkout will be the price payable for that order. Where VAT is applicable, consumer-facing prices will be shown inclusive of VAT unless clearly stated otherwise.

2A. One-off cleaning prices and payment

Customers may also purchase a one-off residential clean without entering into a subscription. The standard one-off price is £19.99 for one standard household wheelie bin. Each additional 140L wheelie bin cleaned on the same visit is +£10.00, each additional 240L wheelie bin is +£12.50, and each additional food caddy or recycling container is +£5.00.

A one-off clean must be PAID IN FULL UPFRONT at the time of booking. No recurring payment authority is created for a one-off clean unless you separately choose to purchase a subscription. A one-off booking is only treated as confirmed once we have accepted the booking and received the required upfront payment.

If a one-off clean is purchased online, by telephone or otherwise at a distance, the statutory cooling-off rights described in sections 7 and 8 apply where applicable.

If you ask us to carry out the one-off clean during the 14 day cooling-off period, we will obtain your express request to begin early. Where required by law, we will also obtain your acknowledgement that once the one-off service has been fully performed you will lose the statutory right to cancel that service. If you cancel after performance has begun but before it is fully completed, you may be required to pay a proportionate amount for the service already supplied, where the law permits this.

3. The 12 month minimum term and monthly payments

Your subscription has an initial minimum term of 12 months from the contract start date shown in your order confirmation.

The subscription is paid MONTHLY IN ADVANCE. You do not pay for the full 12 months in one upfront payment unless we separately offer and you choose such an option.

You agree to make 12 monthly subscription payments during the initial minimum term. The monthly price is an instalment towards the annual subscription service. It is not a per-clean price and is not calculated according to how many scheduled cleaning visits happen to fall within an individual billing month.

For example, TopBinz Essential is £9.99 per month, giving a minimum 12 month subscription commitment of £119.88. TopBinz Complete is £14.99 per month, giving a minimum 12 month subscription commitment of £179.88, before any optional add-ons.

Subject to your statutory cancellation rights and any other right to end the contract under these Terms or applicable law, the monthly charges remain payable throughout the 12 month minimum term.

4. How the contract starts

You place an order by completing the TopBinz online checkout or another sign-up process that we make available.

Before you are bound by the contract, we will make available key information including the service selected, monthly price, minimum 12 month term, minimum financial commitment, payment arrangements, cancellation rights and relevant contact information.

Your contract starts when we accept your order and send or otherwise provide confirmation of your subscription. We will provide the contract information and these Terms in a form that you can save or retain.

5. Payment authority and billing

By subscribing, you authorise TopBinz and its appointed payment processor to collect the agreed recurring monthly subscription amount using the payment method you provide.

The first monthly payment is normally taken when your subscription is accepted. Further payments are normally taken monthly thereafter on or around the corresponding billing date.

You are responsible for keeping your payment details accurate and up to date. We will not add optional paid services unless you have selected or agreed to them.

6. Failed or overdue monthly payments

If a monthly payment fails, we may make reasonable further attempts to collect the amount and may ask you to update your payment details.

If payment remains outstanding, we may suspend future cleaning visits after giving you a reasonable opportunity to bring the account up to date. Suspension for non-payment does not by itself cancel amounts that are properly due under the minimum-term agreement.

We will not impose an arbitrary or disproportionate late-payment penalty. If the account remains materially overdue, we may end the service and seek payment of sums properly due, subject always to applicable consumer law.

7. Your 14 day cooling-off right

Where you enter into the contract online, by telephone or otherwise at a distance, you will normally have a legal right to cancel the service contract within 14 days without giving a reason.

For a service contract, the cancellation period normally runs for 14 days beginning with the day after the contract is entered into.

To exercise the right, you must make a clear statement that you wish to cancel. You may use the model cancellation form at the end of these Terms, but you do not have to use that form.

8. Starting the service during the cooling-off period

If your first scheduled clean would take place within the 14 day cooling-off period, we will obtain your express request for the service to begin during that period before carrying it out.

If you expressly request an early start and later cancel within the cooling-off period after part of the service has been supplied, we may charge a proportionate amount for the service supplied up to the time you tell us you are cancelling, where the law permits this.

Nothing in this clause removes a cancellation right that the law gives you.

9. Service scheduling

We normally plan cleaning visits to follow the relevant household waste collection. Because council collection dates and operational routes can change, a stated service day or date may occasionally change.

We may send service reminders by email, SMS or another method. Reminders are a convenience and do not remove your responsibility to make the relevant bin or container available where you have otherwise been given your service arrangements.

10. Your responsibilities - making bins available

On a scheduled service day, you must take reasonable steps to ensure that each subscribed bin or container is accessible, safe to handle and available for cleaning after it has been emptied.

• Leave the subscribed bin or container at the agreed or reasonably accessible collection point until TopBinz has completed the clean.
• Ensure gates or access points needed for the service are unlocked or otherwise accessible where agreed.
• Make sure the bin is reasonably identifiable if there are several similar bins at the property.
• Do not deliberately leave prohibited or hazardous material in a bin that is due to be cleaned.

11. Customer-caused missed visits

If we attend as scheduled but cannot clean because the relevant bin or container has been taken in, is inaccessible, remains too full to clean, is locked away, cannot reasonably be identified, or is otherwise unavailable for a reason within your reasonable control, the visit may be treated as an attempted scheduled service.

Because your monthly payment is an instalment for the annual subscription rather than a per-clean charge, a customer-caused missed visit does not normally create an automatic entitlement to a refund, credit or reduction in that month’s payment. We will nevertheless act reasonably and consider genuine exceptional circumstances.

12. Missed visits caused by TopBinz

If we miss a scheduled visit because of an error or failure that is our responsibility, please contact us. Where appropriate, we will arrange a replacement clean within a reasonable time or provide an appropriate credit, price reduction or other remedy. This clause does not limit any right or remedy you have under the Consumer Rights Act 2015.

13. Council collection delays and changes

TopBinz does not control local authority waste collections. If a bin has not been emptied by the council and this prevents cleaning, we will take reasonable steps to adjust the service where operationally practicable. Depending on the circumstances, this may include returning later, rescheduling the clean or providing another reasonable solution. We are not responsible for the local authority’s failure to empty your bin.

14. Bins or materials we may refuse to clean

We may refuse or postpone a clean where we reasonably believe that cleaning would be unsafe, unlawful or inappropriate.

• Needles, sharps, clinical or medical waste.
• Hazardous chemicals, oils, solvents, paint or similar substances.
• Hot ash, corrosive material or dangerous substances.
• Building rubble or excessively heavy material.
• Significant remaining waste that prevents safe cleaning.
• A bin that is seriously damaged, unstable or otherwise unsafe to move or operate.

Where reasonably practicable, we will tell you why the clean could not be completed.

15. Cleaning results

Bins differ in age, condition and previous use. Our service is intended to remove normal household waste residue, dirt and odour using reasonable care and skill. We cannot guarantee removal of permanent staining, ingrained discolouration, damage, deterioration or odour that cannot reasonably be removed by the cleaning process. This does not reduce our legal obligation to provide the service with reasonable care and skill.

16. Moving home

If you move to another address within an area that TopBinz services, we will normally allow the remaining subscription term to transfer to the new address without restarting the 12 month minimum term.

If you permanently move outside our service area, contact us as soon as possible. Subject to reasonable evidence of the move, we will normally allow the subscription to end from an appropriate date without an arbitrary early-termination penalty. Amounts properly due for services already supplied remain payable.

17. Ending the subscription during the initial 12 months

After the statutory cooling-off period has expired, the subscription remains subject to its 12 month minimum term. You may tell us at any time that you do not want the subscription to continue beyond the end of the initial term. If you give that notice before the end of month 12, we will record the cancellation so that no new rolling monthly period begins after the minimum term.

During the minimum term, you may also have a right to end the contract where we materially breach it, where we cannot continue to provide the agreed service, where a material change gives you a right to cancel, or where applicable law gives you another termination right. We may also agree an early release in exceptional circumstances. Any amount sought on early termination will be fair, transparent and consistent with applicable consumer law; we will not impose an arbitrary penalty.

18. What happens after month 12

We will not automatically place you into a new fixed 12 month minimum term. Unless you have told us to end the subscription, after the initial 12 months the subscription will continue on a MONTHLY ROLLING basis and payments will continue monthly in advance.

We will provide a reasonable reminder before the initial minimum term ends. Once the minimum term has ended, you may cancel the rolling subscription at any time. Cancellation will normally take effect at the end of the current paid monthly billing period and no further monthly payment will then be taken. No new fixed minimum term applies unless you expressly agree to one.

19. Price changes

We will not arbitrarily change the agreed core subscription price during your initial 12 month minimum term. After the minimum term, we may change the monthly price by giving reasonable advance notice. If you do not wish to accept an increase, you may cancel before the new price takes effect. Where a change in tax or law affects the amount we are required to charge, we will explain the change where required.

20. Changes to routes and service dates

We may reasonably change route days, service dates, cleaning times and the order in which properties are visited where necessary to provide the service efficiently or to reflect local authority collection changes. If we make a material change that significantly reduces the service you purchased, we will provide an appropriate remedy and, where the law or fairness requires it, an opportunity to end the agreement without penalty.

21. Damage and liability

We will take reasonable care when handling bins, containers and property. If you believe we have caused damage, please tell us as soon as reasonably practicable and provide reasonable information or photographs so we can investigate.

We are responsible for foreseeable loss or damage caused by our breach of contract or failure to use reasonable care and skill. We are not responsible for pre-existing damage, ordinary wear and tear, defects inherent in the bin or losses that were not reasonably foreseeable, except where the law provides otherwise. Nothing in these Terms excludes or restricts liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded.

22. Events outside our reasonable control

We are not responsible for a failure or delay caused by circumstances outside our reasonable control, but we will take reasonable steps to minimise disruption and resume the service.

• Severe weather, flooding or dangerous road conditions.
• Road closures or local authority collection disruption.
• Vehicle breakdown despite reasonable maintenance.
• Utility outages, government restrictions or other exceptional events outside our reasonable control.

If disruption becomes significant or prolonged, we will consider appropriate rescheduling, credits, refunds or cancellation rights depending on the circumstances and your legal rights.

23. Suspension or termination by TopBinz

We may suspend or end a subscription where there is a legitimate reason, including persistent non-payment, threatening or abusive behaviour towards staff, repeated unsafe presentation of bins, fraud, repeated prevention of access, or where the service address becomes unsafe or impracticable to service. Except where immediate action is reasonably necessary, we will normally give notice and a reasonable opportunity to resolve the issue. If we terminate when you have not breached the agreement, we will refund or credit any amount paid for services that will not be supplied where appropriate.

24. Personal information and service communications

We will process personal information in accordance with applicable UK data-protection law and our Privacy Policy. This may include information needed to administer your subscription, take payment, plan routes, send service notifications, provide customer support and comply with legal obligations. We may send essential service and account communications using the contact details you provide. Marketing communications are separate and can be opted out of without preventing necessary communications about an active subscription.

25. Employees, contractors and service delivery

We may use employees, workers, contractors or appropriately appointed service providers to perform parts of the TopBinz service. We remain responsible for our contractual obligations to you.

26. Complaints

If you are unhappy with the service, please contact TopBinz using the customer-service contact details shown on our website or in your order confirmation, or write to our registered office: TopBinz Cleaning Services Limited, Suite B, Blackdown House, Blackbrook Park Avenue, Taunton, Somerset, United Kingdom, TA1 2PX. Please provide your name, service address and enough information for us to investigate. We will seek to resolve complaints fairly and within a reasonable time. This does not prevent you from exercising statutory consumer rights.

27. Changes to these Terms

We may update these Terms where reasonably necessary to reflect changes in law, regulatory requirements, systems or the way the service operates. We will not use this clause to make an unfair material change to an existing fixed-term contract. Where a proposed change materially disadvantages you, we will give reasonable notice and provide any cancellation right required by law.

28. General legal provisions

If a court or relevant authority decides that part of these Terms is unlawful or unenforceable, the remaining provisions will continue to apply. If we do not enforce a right immediately, that does not necessarily mean we have waived that right. These Terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, any mandatory consumer protections that apply to you remain unaffected. You may bring proceedings in any court in which you are entitled to do so under applicable consumer law.

29. Company details

Legal name: TopBinz Cleaning Services Limited
Company number: 17384381
Registered in England and Wales
Registered office: Suite B, Blackdown House, Blackbrook Park Avenue, Taunton, Somerset, United Kingdom, TA1 2PX.

Model Cancellation Form

Use this form only if you wish to cancel during a statutory cancellation period.